Social Media: What You Need to Budget for in 2015

The Face of Customer Service: Social Media

The Role or “Face” of Customer Service in Social Media has been growing exponentially as consumers expand across all digital channels at astounding rates. The mini-infographic below clearly illustrates how companies can provide outstanding Customer Service across Social Media channels to outperform their competitors and increase customer loyalty: Click To Enlarge Via Salesforce In a […]

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Services of a Social Media Manager

Getting someone to manage your social media activities is not something you should take lightly. Social media, and especially customer feedback on social media channels, has the potential to affect a company on many levels. For this reason, it may be a very good idea to entrust the management of your company’s social media activities […]

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Essential Elements of a Business Website

As a (very important) component of your online marketing strategy, your business website has an extremely important function. It has to: Attract organic visitors/prospects; Educate & Inform them; Most importantly, it has to convert them into leads (which you can turn into sales) Years ago, a company could have a “static” website built and never […]

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